Frequently Asked Questions
Everything you need to know about your OKC Thunder gear.
When will my order ship?
Standard orders typically process within 1-3 business days. During the NBA season or high-demand periods like the playoffs, please allow up to 5 business days for tracking information to be updated.
Can I return a customized jersey?
Customized jerseys featuring specific player names or personal text are final sale and cannot be returned or exchanged unless there is a manufacturer defect or printing error.
Do you offer international shipping?
Yes, we ship Thunder gear worldwide. Shipping rates and delivery timelines vary by country and will be calculated at checkout. Please note that customers are responsible for any local customs duties.
How do I know what size jersey to buy?
We provide a detailed size chart on every product page. Nike Authentic jerseys have a more athletic, slim fit, while Swingman jerseys offer a more traditional, relaxed fit for fans.
What is your return policy?
We accept returns on unworn, unwashed merchandise with original tags attached within 30 days of the delivery date. Items purchased during end-of-season clearance may be subject to different terms.
Are the products sold here official NBA merchandise?
Yes, the OKC Thunder Shop only sells 100% authentic, officially licensed NBA apparel and accessories, ensuring the highest quality and support for the team.