Returns & Exchanges
At OKC Thunder Shop, we want you to be fully satisfied with your official team gear, offering a 30-day return window for items in original, unworn condition with tags attached. Please note that personalized jerseys and final sale items are non-returnable.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Shipping Label
Download and print the prepaid return shipping label provided through the portal and securely attach it to your original packaging.
Ship the Package
Drop off your package at any authorized carrier location, ensuring all original tags and packing slips are included inside the box.
Receive Your Refund
Once our warehouse inspects the returned merchandise, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing